Contact Us

This page explains how to get in touch with the editorial team at Online Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino operator, a state regulator or a support organization. If you have a correction, a question about a bonus term we described, or a payout problem you want on our radar, this is the right place to start.

Use the contact form or email address published on thespellmanreport.com and address your message to the editorial desk. Write your subject line as plainly as possible — "Correction: wagering requirement on Uptown Aces review" gets a faster, more useful answer than "question". Our reviews are researched and verified rather than played through, so the more documentation you send, the better we can check a claim.

What our team can and cannot do

We are an independent review and comparison publisher. We do not operate casinos, hold player funds, run promotions or have access to any account you hold with an operator.

We can help with	You need the operator or regulator
Corrections to bonus terms, ratings or availability shown on our pages	Locked accounts, missing deposits or delayed withdrawals
Explaining how a wagering requirement, cashout cap or expiry date works	KYC and identity verification requests on your account
Clarifying what we mean by an editorial rating versus an advertised offer	Formal complaints and dispute escalation
Tip-offs about misleading promotional terms we should review	Self-exclusion requests and account closure
Press, partnership and licensing inquiries	Tax questions on gambling winnings

How we make money, stated plainly

Online Casinos earns commission when a reader clicks through to a casino and signs up. That relationship does not buy a position on our lists and it does not lift a rating. We keep the commercial side and the editorial side separate, and we say so here because this page sits alongside commercial recommendations. If you believe a ranking looks bought, write to us and say which one — that message gets read.

Questions we get about the casinos we list

Most reader mail is about three or four operators near the top of our lists. Here is what we tell people, including the parts the advertising leaves out. Headline offers below are as advertised by the operator; terms change without notice, so check the current promotion page before you deposit.

Raging Bull — the biggest advertised number, and why that matters less than it looks

Raging Bull carries our highest editorial rating at 10.0 and the most eye-catching headline on the page: 410% up to $10,000 plus 50 free spins. Readers contact us because the dollar figure looks enormous. The practical answer is that a percentage match of that size is tied to what you deposit — reaching anything near $10,000 in bonus credit would require a deposit most players will never make. The material conditions are the ones to read: the playthrough attached to the match, any cap on what you can cash out from bonus winnings, the maximum bet allowed while a bonus is active, and the expiry window. Limitation: large-percentage match offers of this type typically come with the heaviest wagering attached, and a single oversized bet can void the balance.

Magician Bet — no-wagering terms are the clearest thing on this page

Magician Bet is rated 9.7 and advertises 101% No Wagering. It is the offer we point readers to when they ask which bonus is easiest to understand. "No wagering" should mean winnings from the bonus are withdrawable without playthrough, which removes the most common reason players lose a bonus balance. Still confirm the minimum deposit, whether the credit expires, and whether any game types are excluded. Limitation: a 101% match is far smaller than the headline numbers elsewhere on this list, so players chasing bonus size will find it modest.

Slots of Vegas — a game-specific free spins package

Slots of Vegas, also rated 9.7, advertises a 375% bonus plus 50 free spins on Cash Chaser. The distinguishing detail is that the spins are tied to one named title rather than spread across a library, so their value depends on that game's return to player and volatility rather than on the spin count. Check whether winnings from the spins carry their own playthrough separate from the deposit match. Limitation: restricting spins to a single slot narrows your choice, and free spin winnings commonly sit under a lower cashout cap than the main bonus.

Uptown Aces — the highest match percentage listed

Uptown Aces is rated 9.7 and advertises 600% for new players. On percentage alone it is the largest welcome match on this page, which makes it a frequent subject of reader questions. The trade-off to look for is the maximum bonus amount the 600% is capped at, since a high multiplier on a small ceiling behaves very differently from the same multiplier uncapped. Limitation: offers structured this way are usually paired with strict maximum bet rules while the bonus is live, and breaching them can forfeit winnings rather than just pausing them.

Others you will see on our lists

• Card Crush — instant welcome reward of 2 mystery coins and 5 cards; rated 9.4. A social-style reward rather than a cash match, so judge it on what the coins convert to.
• Zumba Cards — 250% deposit bonus up to 250 SC; rated 9.2. Denominated in sweeps coins, which follow different redemption rules than cash balances.
• BetUS — 200% up to $4,000 for new players; rated 9.1. Also runs sportsbook and racebook product lines.
• Amazon Jackpots — 4 posters, 40 free SC and a bonus wheel for $20; rated 8.8. This one requires a $20 purchase, so it is not a free offer.
• Slots and Casino — 500% up to $2,500 across three deposits; rated 8.7. Spread across multiple deposits, not a single match.
• Bets.FM — 225% deposit bonus up to 1 BTC plus 225 free spins; rated 8.6. Crypto-denominated, so the dollar value moves with the exchange rate.

Editorial ratings on this page are ours. They are not customer review scores and they are not the outcome of play testing.

Money questions we can answer, and the ones only your casino can

Deposit and withdrawal mechanics are the single biggest source of reader email, so here is the general shape of it. Specific limits, fees and timings are set by each operator and change, so verify them on the cashier page of the site you are using before you commit money.

• Getting money in. US-facing casinos commonly accept debit cards, credit cards, ACH bank transfers and wire transfers. E-wallet availability varies widely, and PayPal is generally limited to state-licensed operators rather than being universal. Some sites accept crypto — Bets.FM prices its offer in Bitcoin, which tells you what it takes.
• Minimum deposits. Usually a small fixed floor, but a bonus often carries a higher qualifying minimum than the cashier does. Depositing under the qualifying amount is the most common reason a welcome offer does not appear.
• Getting money out. Expect a minimum withdrawal amount, a per-transaction or weekly cap, and a pending or reversal window before funds are released. Card payouts and bank transfers typically take longer than the operator's stated processing time because your bank adds its own days.
• Fees. Some methods carry a processing fee, and some casinos allow a set number of free withdrawals per month before charging. Read that line before you pick a method.
• Verification. Withdrawals are normally held until KYC is complete: proof of identity, proof of address, and sometimes source-of-funds documentation on larger amounts. Upload documents when you open the account rather than when you are waiting on a payout.

If a withdrawal is late, contact the casino's support team first and keep the ticket reference. If it stays unresolved, escalate to the regulator in the state where the operator is licensed. Tell us too — reader reports of repeated payout problems feed directly into how we describe an operator.

What is actually on offer at the sites we cover

When readers ask us to recommend a casino, the honest first question back is what you want to play. The categories behave differently:

• Slots — the bulk of most libraries. RTP and volatility matter more than theme: a high-volatility game pays less often for more, a low-volatility one does the reverse. Outcomes are set by random number generators.
• Progressive jackpots — pooled prizes that grow until someone wins. Often excluded from bonus play, and frequently require a maximum bet to qualify for the top tier.
• Table games — blackjack, roulette and baccarat. These usually count least toward wagering requirements, sometimes at 10% or not at all.
• Live dealer — streamed tables with human dealers. Generally excluded from free spins and often from bonus playthrough entirely.
• Mobile — most operators run browser-based mobile casinos; dedicated apps are less universal, and game availability can differ between app and desktop.

Several operators on our lists run more than a casino. BetUS carries sportsbook and horse racing alongside the casino floor, and sweeps-style brands such as Zumba Cards and Amazon Jackpots operate on coin and redemption models rather than straight cash wagering. Those lines have separate terms, separate bonuses and separate wagering rules — a casino welcome bonus rarely crosses over to a sports bet, and coin packages redeem under their own conditions.

Eligibility, US law and who we can correspond with

We only correspond with adults. Online casino gambling in the US is regulated at state level, not by a single federal license, so legal availability depends on where you are physically located. Some states license online casinos and operate their own regulator; others permit only sweepstakes-style play; others prohibit online casino play altogether. A site accepting registrations from your state is not the same thing as being authorized to serve it — check the operator's stated licensing and your own state's rules before depositing.

Practical obligations that follow for you: be of legal age in your state, complete identity verification honestly, use payment methods in your own name, and understand that gambling winnings are generally taxable income in the US. We cannot give legal or tax advice, and nothing on this site should be treated as either.

If your message is about gambling harm

If you are contacting us because gambling has stopped being fun, please do not wait on our reply. Licensed US operators are required to offer self-exclusion, deposit limits and loss limits inside your account settings, and blocking software can restrict access at the device level. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment with a cost; it is not a way to make money or fix a financial problem.

Writing a message that gets a useful answer

1. Name the page or operator you are writing about, and paste the line you are questioning.
2. Include dates. If you are reporting a change to a bonus term, tell us when you saw it.
3. Attach evidence where you have it — a screenshot of the terms page or a support ticket reference carries far more weight than a summary.
4. Say what outcome you want: a correction, an explanation, or simply that we log the issue.
5. Leave out account numbers, card details, passwords and full identity documents. We never need them and do not want them.

We aim to reply to editorial correspondence in the order it arrives. Corrections are prioritized. Where a reader shows us a claim is wrong, we update the page and note the date of the change — our published fact-check date for this page is Sep 25, 2026.

Where to go next

If you want to know who writes and verifies this material before you write in, our editorial background and review process covers it. If your question concerns advertising, syndication or the limits of what we publish, the site terms set the boundaries. For anything else — a bonus term that does not read right, an operator we have described too generously, a payout that has not landed — send it through. Independent comparison only works when readers push back on it.